Privacy Policy

Goose & Gander Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from gooseandganderltd.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Mobile Terms of Service

Goose & Gander

Last updated: May 8, 2025

The Goose & Gander mobile message service (the "Service") is operated by Goose & Gander (“Goose & Gander”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Goose & Gander’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Goose & Gander through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Goose & Gander. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Goose & Gander mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, please email info@gooseandganderltd.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please read this Privacy Policy.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@gooseandganderltd.com or by mail using the details provided below:

Unit 1, Bowling Hill Business Park, Chipping Sodbury, Gloucestershire BS37 6JL

PROMOTIONS
"We're Open" email code 'M15' starts 25-APR and ends 2-MAY 22.45h. One use per customer. Discount applies to products only. We reserve the right to withdraw promotion at any time.

Messaging Privacy Policy (SMS & WhatsApp)

Last updated: 02/10/2025
Controller: Goose & Gander Ltd (“we”, “us”) - Unit 1, Bowling hill business park, Chipping Sodbury, BS37 6JL.
Contact: info@gooseandganderltd.com

What this covers

This policy explains how we collect and use personal data when you receive SMS or WhatsApp messages from Goose & Gander (the “Messaging Program”). It sits alongside our website Privacy Policy: https://gooseandganderltd.com/policies/privacy-policy

Data we collect

Identifiers: mobile number, WhatsApp account, name if provided
Consent and preference data: opt-in or opt-out time, source, topics
Message metadata: delivery and engagement, timestamps, links clicked, device or network info from our providers
Commerce data if you are a customer: order and basket events, products viewed, returns
Message content you send to us, for example replies to customer care

How we use it and lawful bases

Promotional messages such as drops, offers, back-in-stock and cart reminders - consent
Transactional messages such as order, dispatch and returns updates - contract
Security and fraud prevention, analytics and service improvement - legitimate interests
Message frequency varies.

Sharing and international transfers

We use processors to run the program, including Klaviyo for SMS/MMS and Meta/WhatsApp Business for WhatsApp, plus our ecommerce and payment providers. Some processing occurs outside the UK or EEA. When it does, we use Standard Contractual Clauses or equivalent safeguards.

Retention

We keep messaging data while you are subscribed and for up to 24 months after opt-out for audit, suppression and fraud prevention, unless a longer period is required by law.

Your choices

Opt-out of SMS: reply STOP at any time
Opt-out of WhatsApp: reply STOP or block us in the app
Help: reply HELP
Changing your consent will not affect messages that are already queued.

Your rights

Under UK GDPR you can request access, correction, deletion, restriction, portability or object to processing. Email info@gooseandganderltd.com. You can also complain to the ICO at ico.org.uk.

Messaging Terms of Service (SMS & WhatsApp)

Last updated: 02/10/2025

1) The program

By providing your phone number, checking the relevant box, or messaging us on WhatsApp, you agree to receive promotional and transactional messages from Goose & Gander Ltd. Participation is not a condition of purchase.

2) Eligibility

You must be 16 or older, reside in a country where our messaging is available, and be the owner or authorised user of the number provided.

3) Cost and frequency

Message frequency varies.
SMS or MMS: your network’s message and data rates may apply.
WhatsApp: your mobile data charges may apply.

4) Opt-out and help

SMS: reply STOP to end, HELP for help.
WhatsApp: reply STOP to end or block us in the app.
We may send a final confirmation message after you opt out.

5) Your responsibilities

Keep your contact details up to date and tell us if your number changes. Do not use the program to send unlawful or harmful content to us.

6) Privacy

Our use of your data is described in the Messaging Privacy Policy and in our website Privacy Policy: https://gooseandganderltd.com/policies/privacy-policy

7) Service changes

We may modify or discontinue the program or any message types at any time, with or without notice.

8) Disclaimers and liability

The program is provided “as is”. Except for liability that cannot be limited by law (including for fraud and for death or personal injury caused by negligence), our aggregate liability in connection with the program will not exceed the greater of £250 or the total amount you paid to join the program (if any). Your statutory rights are not affected. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or your statutory rights.

9) Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

10) Contact

Questions: info@gooseandganderltd.com